Cosmic Cupcakes – Frequently Asked Questions (FAQ)

Welcome to the Cosmic Cupcakes FAQ constellation — where clarity meets sweetness and every answer is crafted with intention. Below you’ll find everything customers need to know about ordering, enjoying, and experiencing your Lifted Classics.

Hours of Operation: Our hours our subject to change to match business needs. This is a small staff kitchen. We welcome your patience with us as we grow. Thank you!

Sunday: Closed

Monday: 12:00 - 3 PM

Tuesday: 12:00 - 3 PM

Wednesday: 12:00 - 3 PM

Thursday: Closed

Friday: 12:00 - 3 PM

1. Products & Menu

What flavors do you offer regularly?

• Vanilla Moonbeam – classic vanilla, elevated with intention

• Cocoa Cosmic Kiss – rich chocolate with a soft cosmic glow

• Zerzura’s Caramel Dreams – caramel, sea salt, and desert‑mirage warmth

• Lemon Stardust – lemon with a whisper of saffron essence

Do you offer seasonal flavors?

• Seasonal offerings will be introduced in the future. For now, we are beginning with our four Lifted Classic flavors.

Do you make custom cupcakes?

• Custom allergen‑free requests may be considered on a case‑by‑case basis. Suggestions are always welcome.

Are your cupcakes vegan, gluten‑free, nut‑free, etc.?

• No allergens are intentionally avoided in our recipes.

• We do not use nuts in our kitchen, but we cannot guarantee that ingredients used were not processed in facilities that handle nuts, soy, or other allergens.

2. Ordering

What is the minimum order amount?

• Individual cupcakes can be ordered through DoorDash.

• Batch orders of 12+ require a pre‑order and cannot be placed through DoorDash.

How far in advance do customers need to place an order?

• Individual orders: no advance notice needed; order during business hours.

• Batch orders: require 4 days’ notice via direct contact.

Do you accept same‑day or next‑day orders?

• Same‑day and next‑day orders are accepted through DoorDash for individual cupcakes only.

Can customers request specific colors, themes, or decorations?

• Custom decorations are not available at this time. Suggestions may be emailed or sent through the contact form.

3. Delivery

What areas do you deliver to?

• Daily deliveries are available through DoorDash within Riverdale, GA and surrounding areas.

• Batch order deliveries may be delivered personally within 15 miles or sent via Uber.

What third‑party services do you use?

• DoorDash for individual orders

• Uber for batch deliveries

What are your delivery hours?

• Delivery is available during normal business hours.

• Special orders may have adjusted delivery times.

• No deliveries are made on days the business is closed.

4. Pickup (Batch Orders Only)

Where is pickup located?

• Pickup is in Riverdale, GA — exact location provided after order confirmation.

What are the pickup hours?

• Pickup follows normal operating hours unless otherwise arranged during communication.

What happens if someone is late for pickup?

• Quality cannot be guaranteed if cupcakes are not picked up on time.

• We will do our best to keep your order fresh and work with customers who are delayed for same‑day pickups.

5. Pricing & Payment

Do prices vary by flavor or design?

• Prices will be subject to change at any time to meet the needs of the company.

Do you require full payment upfront?

• Yes, full payment is required.

• Batch orders receive an invoice after details are reviewed.

What payment methods do you accept?

• Stripe

• PayPal

6. Storage & Handling

How long do your cupcakes stay fresh?

• Room temperature: up to 24 hours

• Refrigerated: best within 48 hours

• Frozen: up to 2 months

• Customers may use personal discretion beyond these guidelines.

7. Refunds, Cancellations & Order Issues

Do you accept cancellations?

• DoorDash orders: can be canceled at any time through the app.

• Batch orders: require 48 hours’ notice.

Do you offer refunds?

• Taste‑based refunds are not offered.

• We photograph orders for quality assurance.

• Once cupcakes are handed off, responsibility transfers to the customer.

• Refunds may be issued in cases of incorrect orders or verified order issues.

What happens if a customer receives the wrong order or there is an issue?

• We will remake the order or issue a refund.

8. Custom Designs

Do you offer custom themes or decorations?

• Custom themes are not currently offered. Suggestions are welcome!

9. Allergies & Ingredients

Do your cupcakes contain common allergens?

• Contains: milk, eggs, wheat, and soy

• No nuts are used in the kitchen, but ingredients may come from facilities that process nuts.

10. General

What makes your cupcakes unique?

• Each recipe is crafted with deep intention, heart, and care — a blend of artistry, devotion, and cosmic sweetness.